Cognomine Terms of Service
A product of Hyperbridge Pty Ltd (ABN 85 695 768 828)
Last updated: 18 July 2026 · Version 1.0
1. About these terms
These terms govern your use of Cognomine, a strategic and long-term mine planning service operated by Hyperbridge Pty Ltd ("Hyperbridge", "we", "us", "our"). By creating an account, accessing the demo, or purchasing a credit, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind that company, and "you" means that company.
2. The service
Cognomine accepts a block model and planning constraints, solves a long-term mine schedule, and returns the schedule and supporting outputs. The service is provided over the cloud. We may change, improve, or withdraw features, and will give reasonable notice of material changes that affect a credit you have already purchased.
3. Accounts
You are responsible for your account credentials and for activity under your account. Notify us promptly at support@hyperbridge.info if you believe your account has been accessed without authorisation. You must provide accurate account information and keep it current.
4. Credits, uploads, and validity
4.1 What a credit is. A credit entitles you to upload one unique block model file and run unlimited scenarios on that model for two months from the date of upload, subject to fair use (clause 6).
4.2 One model per credit. Each credit is bound to one unique block model file for the life of that credit. Uploading a different file, including a revised version of the same model, is a new block model that consumes a new credit.
4.3 Validity. Credits are valid for 12 months from purchase. The two-month run window on each credit starts on upload, not purchase. If a credit is not used within 12 months of purchase, it expires.
4.4 Extensions. While a credit is active you may extend it by 3 or 12 months at the applicable extension rate. Extensions must be purchased before expiry. Once a credit expires it cannot be reactivated, and re-uploading the same file consumes a new credit.
4.5 Block model limits. Uploaded models must be in a supported format and within the published block limit of 500,000 blocks. We may decline or halt a solve that exceeds published limits or that threatens platform stability.
5. Pricing and payment
5.1 Prices. Current prices are shown on the pricing page. Foundation pricing applies until 30 September 2026. From 1 October 2026, standard pricing applies as published. All prices are in Australian dollars and exclusive of GST. GST is added at checkout.
5.2 Payment. Payment is by card at checkout through our payment provider, Stripe, or by invoice where agreed.
5.3 Taxes. You are responsible for any taxes arising from your purchase other than taxes on our income. GST is calculated and added at checkout.
6. Fair use
A credit carries no run quota; run as many scenarios as your study needs. Fair use exists to prevent abuse, not planning work. It prohibits automated bulk-run farming and attempts to circumvent the one-model-per-credit rule. Platform safeguards, including concurrent-run limits, apply equally to all users. We may suspend activity that breaches this clause after reasonable notice, or immediately where necessary to protect the platform.
7. Sharing
You may share a block model's results by email: view-only with any number of recipients, or full working access with up to two other people, so three people may work on a model in total. Recipients do not need to purchase anything. You are responsible for who you grant access to, and for ensuring you have the right to share any client data with them.
8. Your data and your intellectual property
8.1 Your ownership. Your block models, operational data, site-specific constraints, business rules, scenario assumptions, and results remain your property. We do not claim ownership of them.
8.2 Licence to operate. You grant us a limited licence to host, process, and transmit your data solely to provide the service to you, for the term of your entitlement.
8.3 No cross-customer use. We do not use one customer's data, results, or operational details to train, configure, or improve another customer's use of the service.
8.4 What we retain. We may retain configuration and system-level operational records required to run, support, and secure the service. Where we generalise insights to improve Cognomine, they are stripped of customer-identifying information and separated from your operating context.
8.5 Deletion. Your data is deleted within 30 minutes of expiry of your entitlement, and residual backups are purged within 7 days. We cannot restore data after expiry, so export what you need before your entitlement ends.
8.6 Data location. Cognomine data is stored in Australia. Payment is handled by Stripe under its own terms; see our Privacy Policy for how the limited billing information involved is handled.
9. Confidentiality
We treat your data and operational knowledge as confidential business information. Access is limited to personnel and systems required to deliver, maintain, secure, and support the service. Your data is logically isolated within the platform and is not visible to, or shared with, any other customer. For customers with specific compliance, data residency, or audit requirements, we can work through those during commercial review.
10. Service availability
We aim to provide a reliable service but do not guarantee uninterrupted availability. The service may be unavailable during maintenance or due to factors outside our control.
11. Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, that cannot lawfully be excluded. Where our liability for a failure to comply with a consumer guarantee can be limited, our liability is limited, at our option, to supplying the service again or paying the cost of having it supplied again.
12. Limitation of liability
12.1 Cognomine produces a schedule from the inputs and constraints you provide. It is a decision-support tool. You are responsible for reviewing outputs and for any operational, capital, or commercial decision you make using them. We do not warrant that any schedule is optimal, error-free, or fit for a particular purpose beyond producing a feasible plan from your inputs.
12.2 Subject to clause 11, and to the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of production, or decisions made in reliance on outputs, and our total liability arising from the service is limited to the amount you paid for the relevant credit.
13. Suspension and termination
We may suspend or terminate access for breach of these terms, non-payment, or conduct that threatens the platform or other users. You may stop using the service at any time. Expiry and deletion of data follow clause 4 and clause 8 regardless of how access ends.
14. Changes to these terms
We may update these terms. We will post the updated version with a new date and, for material changes affecting a credit you already hold, give reasonable notice. Continued use after changes take effect means you accept them.
15. Governing law
These terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland.
16. Contact
Questions about these terms: support@hyperbridge.info.