Cognomine Privacy Policy

• Account and contact details: name, work email, company, and role.
• Billing information. Payments are processed through our payment provider, Stripe. Card details are handled by Stripe and are not stored by Hyperbridge. In the payment flow we exchange only an internally generated identifier and your verified email domain with Stripe.
• Usage information: log data, device and browser information, and records of how the service is used, for security and to operate the platform.
• Any personal information you choose to include in communications with us.

We do not seek to collect personal information within uploaded block models, and ask that you do not include it.

We collect personal information directly from you when you create an account, purchase a credit, contact us, or use the service. We collect usage and log information automatically as you use the service. The only external services in the beta are our cloud host and Stripe, so no analytics or cookies are in use.

We use personal information to create and manage your account, provide and support the service, process payments, communicate with you including expiry reminders, maintain security, meet legal obligations, and improve the service. We do not sell personal information. We do not use your data, models, or results to train, tune, or improve the service in a way that touches another customer.

We may disclose personal information to:

• Our cloud hosting provider, which stores Cognomine data in Australia.
• Our payment provider, Stripe, which processes payments under its own terms and privacy policy. We share only an internally generated identifier and your verified email domain with Stripe.
• Professional advisers, and authorities where required by law.

These are the only external services that handle data in connection with Cognomine during the current beta. We require service providers to protect personal information consistent with this policy and the APPs.

We store Cognomine data in Australia.

Payments are handled by Stripe, which operates its own global infrastructure and may process the limited billing information described above outside Australia under its own terms and privacy policy.

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Data is encrypted in transit and at rest, access is limited to authorised personnel and systems, and the platform is built on a security program aligned to ISO 27001. No system is perfectly secure, and we cannot guarantee absolute security.

We retain personal information only as long as needed for the purposes above or as required by law. Data associated with a credit or subscription is deleted within 30 minutes of expiry, and residual backups are purged within 7 days. We cannot restore data after expiry. Account and billing records may be retained longer where the law requires, for example tax and financial records.

Under the APPs you may request access to the personal information we hold about you and ask us to correct it. Contact us at support@hyperbridge.info and we will respond within a reasonable period, usually within 30 days.

If you believe we have breached the APPs, contact us at support@hyperbridge.info and we will investigate and respond. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy and will post the updated version with a new date. Material changes will be notified where appropriate.

Privacy questions or requests: support@hyperbridge.info, Hyperbridge Pty Ltd (ABN 85 695 768 828).